Digital Banking Specialist
Company: Civista Bank
Location: Sandusky
Posted on: October 18, 2024
Job Description:
Civista Bank
Description:
Position Purpose:This position is set in a fast-paced,
time-sensitive environment and requires good problem solving
skills, accuracy and attention to detail. An ideal candidate would
enjoy working in a positive, team-oriented workplace. Responsible
for all Digital Banking Products which include: ATM/Check Card
operations, Online Banking Product operations, Branch Balancing,
Tax Department operations, Cash Management operations, and ACH
operations. Demonstrate Civista Bank's mission to improve the
financial lives of our employees and shareholders, to make a
difference in the communities that we serve.
Key Accountabilities:
- Daily processing and file submission of tax program entries and
digital communications.
- Provide daily customer support for all online banking products
to internal and external customers.
- Daily debit card processing and support including expediting
card orders, card maintenance and the use of fraud monitoring
software.
- Provide daily resolution of transactional concerns including
Reg E disputes, reclamations and ACH returns.
- Daily and monthly reconciliation of ATM and branch general
ledger's in addition to maintenance and the review of procedures
for digital banking.
- All other duties as assigned and any activities that support
the key accountabilities.
Requirements:Qualifications, Knowledge and Skills:
- One to two years' experience in banking or financial
services.
- High School Diploma or equivalent, with office administrative
skills or certification.
- Strong customer service and problem solving skills and
demonstrated ability to respond to inquiries with tact, diplomacy
and patience.
- Exceptional organization, time management and follow-up skills.
Excellent interpersonal skills and ability to communicate
effectively with customers, bank employees and outside service
providers.
- Knowledge of digital banking products.
- Ability to follow detailed instructions and a wide range of
procedures requiring sound judgement.
- Must have proficient typing and computer skills, specifically
Microsoft Word and Excel and the ability to navigate computer
programs.
- Possess the ability and desire to be cross-trained on many
different job duties within the department.
Physical Requirements:
- Ability to view computer screens and read reports for long
periods of time.
- Ability to work under sometimes distracting work
conditions.
- Ability to move files of up to 15 lbs.
- Ability to sit for long periods at a time.
- Ability to travel to attend meetings or training.Pay
Transparency Nondiscrimination Provision:
https://www.dol.gov/agencies/ofccp/postersEqual Opportunity
Employer EEOC M/F/D/V
This Position Description is not a complete statement of all duties
and responsibilities comprising this position.Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this position at any time.
PI612a9ccd84e8-37248-35396826
Keywords: Civista Bank, Warren , Digital Banking Specialist, Accounting, Auditing , Sandusky, Ohio
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