Security Service Technician II
Company: Johnson Controls
Location: Cranberry
Posted on: October 5, 2024
Job Description:
Be part of the future!We are one team, dedicated to working
collaboratively to create the purposeful solutions that propel the
world forward. We hope you will join our diverse team of top people
- you bring your talent, and we'll give you the space and
opportunities to grow and succeed. We are committed to make a
difference.What we offer:
- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HAS)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!What you will do: Service Technicians diagnose
problems and perform service and repairs on card access, CCTV,
burglar alarm systems, electronic fire alarm systems and other
related building system products at customer sites. Provide our
customers with the highest level of service to solve building
inefficiencies and resolve service related items. As a trusted
advisor to our customers you will provide solutions and outcomes at
the time of service.How you will do it :
- Follow prescribed troubleshooting procedures and refer to
technical manuals, part manuals, change notices and bulletins,
modification notices, etc. to repair equipment.
- Service, troubleshoot, and install card access, CCTV, and
burglar alarm systems.
- Read and interpret blueprints, diagrams, submittals,
specifications software/systems, programs, schematics, and
operational product manuals.
- Exhibit effective customer service skills by consistently
communicating with staff and customers to ensure customer
satisfaction.
- Complete Service Acknowledgements with proper coding through
communication devices such as smart phones and laptop
computers.
- Obtain customer signature upon completed service call
assignment.
- Available for on-call emergency service.
- Provide recommendations and solutions to ensure facility is
running efficiently to include upselling opportunities.
- Provide quotes to support recommendations and solutions.
- Perform other duties as assigned. What we look for: Required
- 2+ years documented experience with card access and CCTV.
- Knowledge of test equipment, multi-meter, digital analyzer, and
commissioning devices.
- Experience installing, inspecting, repairing, and programming
card access and CCTV.
- Fire alarm experience is a plus.
- Experience in reading and interpreting blueprints, submittals,
and operational/product manuals.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and
moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such
as climbing ladders, scaffolding and high lift equipment up to 40
feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet
customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer
needs.
- Ability to adhere to, implement, and always follow safety
guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability
to learn quickly.
- Possess a valid driver's license and driving record that meets
company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any licenses that are required by National, State and
Local codes.
- Knowledge of applicable NFPA standards. Preferred:
Keywords: Johnson Controls, Warren , Security Service Technician II, Engineering , Cranberry, Ohio
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